Dan Ariely is the professor of one of the on-line courses I'm currently taking. He has written three books, all offered generously as a bundle through the course, but I opted to borrow the books from the library. That said, they are probably worth the price because they are well-written and insightful.
There are a couple of ideas that I'm taking out of the books that are easy to implement, and are fairly effective. These ideas are nothing new, but the fact that they have been validated by experimental data, makes it more compelling to ensure I behave in this way:
1. Acknowledge the work of others. People want to know that their work is meaningful in the large picture. We, as human beings, are always looking for validation of our work. A simple nod of the head of a manager acknowledging the work of someone else is enough motivation for him/her to keep going. Ignoring or destroying the work of someone else will quickly cause him/her to lose steam, and stop his/her output completely.
2. An authentic "sorry" makes a world of difference when dealing with people on a one-to-one basis.
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